1 Position
Department: Marketing Department
Application Deadline: 2022-08-25
Job Summary
Supervise the call center team and ensure they delivering the high standard of service to customers to make sure the customer satisfaction.
Job Responsibilities
- To ensure high customer service provided through telephone interaction and social media platforms.
- To support Digital Channel Department to monitor ATM service and resolve all issues from the mobile Banking and Bakong Service.
- To support relevant parties to resolve the disputed cases of e-wallet transactions.
- To receive and resolve complaints from the channels.
Job Requirements
- Degree in marketing or other related fields;
- Minimum 1 year of work experience in call center;
- Good communication, interpersonal and problem-solving skills and able to work under pressure; Dynamics, good initiative and pleasant personality;
- Good oral and written communication in both Khmer and English;
- Good computer literacy
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