Frequently Asked Questions

You must have the required account to be able to register for Amret Mobile. Please download the Amret Mobile app from the App Store and Google Play.

Download Amret Mobile App: http://onelink.to/v689ed

You can change and request a new password by contacting Customer Service at: 023 999 033/093 999 111.

You can request an unlock by contacting Customer Service at: 023 999 033/093 999 111.

No! You can use Amret Mobile for free.

No! You can transfer money between Amret accounts for free.

Bank transfer is charged as follows:
- 4,000 Riel service fee for the amount <4,000,000 Riel
8,000 Riel service fee for the amount from 4,000,000 Riel to 20,000,000 Riel
- Service fee 12,000 Riel for the amount> 20,000,000 Riel

Transfer money from Amret account to Wing account:
- Free for 2,000,000 Riel or $500
- $ 0.5 service fee for the amount> 2,000,000 Riel or $500
Transfer money from Amret account to Pi Pay account:
- Free

Transferring money from Amret Mobile to ATM is free of charge. Maximum amount for ATM withdrawal:
- Maximum per transaction: 400,000 Riel or $500
- Maximum per transaction: 10,000,000 Riel or $2,500

Maximum amount for transferring money from Amret account to Pi Pay account:
- Maximum per transaction: 4,000,000 Riels or $1,000
- Maximum per transaction: 10,000,000 Riel or $2,500

To open a savings account, you need either one of the following documents:
1. National ID card
2. Passport
3. Driver's license
4. Civil servant ID card
5. Family book (with photo)
6. Certified letter issued by local authority
​​​​​​​7. or Monk Identification Card"

Interest from a savings account is taxed at the following rates:
- 6% for Cambodian Resident​
- 14% for Non-Resident
​​​​​​​ 

Yes! You can close your savings account before the maturity date.

Yes, you can! Account closure at a non-home branch is subject to a $3 service charge. However, if your home branch is in Phnom Penh, you can close your account at any branch in Phnom Penh free of charge.

A foreigner can open a savings account. The required documents include a passport and the certificate of residence/workplace.

The option to withdraw money by one person is available only for customers who enabled this criterion during the account opening.

You can deposit monthly via Amret Mobile App, Any Amret Branches nationwide, Amret ATM, Wing App/Agent, TrueMoney App/Agent, and PiPay App.

You can request to unlock your account simply by contacting our contact center via 023 999 033 / 093 999 111.

No, there aren't any monthly fee. You can use Amret Mobile App for your banking needs, free of charge.

No! Fund transfer between Amret's accounts is totally free.

Fund transfer from Amret to Wing via Amret Mobile App:
- Maximum amount per transaction: KHR 4,000,000 or $1,000
- Maximum amount per day: KHR 10,000,000 or $2,500

Fund transfer from Amret to Pi Pay via Amret Mobile App:
- Maximum amount per transaction: KHR 4,000,000 or $1,000
- Maximum amount per day: KHR 10,000,000 or $2,500

1. Official Identity Document: National ID Card, Passport, Driver's License, Civil Servant ID Card, Family Book (with photo) or Certified Letter issued by the local authority (commune/sangkat level)
2. Business Related Document (if available)
​​​​​​​ ​​​​​​​ 3. Collateral (hard or soft title)

1. Contact your nearest Amret's branch
2. Contact us via 093 999 111 / 023 999 033
3. You can also contact us through:
- Website: https://amret.com.kh/
- Facebook: https://web.facebook.com/amret.com.kh/
- Amret Mobile App

Yes, you can! We will assess your application to determine whether you are qualified for an additional loan. Our customer relations officer will contact you about the status.

1. At any Amret's branch, Monday to Friday (except for public holidays), 7:00 AM to 3:30 PM.
2. Amret Mobile App
3. Amret's partners:
- Wing Agents/Wing Money App,
- TrueMoney Agents/TrueMoney App,
- Or Pi Pay App
4. Doorstep service: our field officer will collect the payment at your doorstep.

1. Contact your nearest Amret's branch
2. Contact us via 093 999 111 / 023 999 033
3. You can also contact us through:
- Website: https://amret.com.kh/
- Facebook: https://web.facebook.com/amret.com.kh/
​​​​​​​ - Amret Mobile App

No! ATM card is totally free. However, you are required to make an initial deposit of KHR 12,000 or $5 for both green ATM card and Gold ATM card.

The monthly fee for an ATM card is as follows:
- Green ATM card: 1,000 KHR
​​​​​​​- Gold ATM card: 2,000 KHR

Please contact our contact center to report your lost card. You can request a new ATM card at your home branch.

Contact Center: 093 999 111 / 023 999 033

You can request a new password by contacting our contact center via 093 999 111 / 023 999 033. The fee is 1,000 KHR.

Yes! You can make cash withdrawal at any bank's ATMs with the CSS (Cambodian Shared Switch) logo.

The daily limit for cash withdrawal from ATM is as follows:
- Green ATM card: KHR 8,000,000 or $2,000
​​​​​​​- Gold ATM card: KHR 12,000,000 or $3,000

Yes, you can.

Currently, Amret's ATMs are available in main provinces and cities such as:
- Branches in Phnom Penh: Bak Touk, Deum Thkov, Chom Chao, Heng Ly Market, Kandal Market, Teuk Thla, Lea Toul Tum Poung, Stung Meanchey, Chhouk Meas, Russey Keo, Prek Leap, Chamkar Dong, Toultum Pong, Chba Ampov, Prek Pnov  and Toul Kork.
 - Branches in Provinces: Sihanouk, Samrong Tong , Kampong Cham , Suong, Battambang, Kampot, Kampong Chhnang, Siem Reap, Takhmao, Kampong Siem, Serey Sophorn, Pursat, Koh Kong, Svay Rieng, Daun Keo, Svay Antor, Prek Tamak, Banlung, Kampong Tralach, Thnal Toteung, Kien Svay, Chhouk, Odong, Khsach Kandal,Stung Treng, Poipet, Damnak Chang Eur, Preah Vihear, Prey Nob, Kirivong, Prey Veng, Samrong Tong, and Stung Sen.