AMRET respects Client's Rights and absolute doesn't intent to harm its client. Nevertheless, you must understand your rights to protect yourself from any possible harm.
I have the rights to being treated with fairness and respect, regardless of my background or financial situation. This includes protection from discrimination and abusive practices.
I have the rights to receive clear and easy to understand information on Amret's products and services prices, terms and conditions.
I have the rights to keep my data private and protected, Amret can only use it for the purposes for which it was collected and it will ask permission to share with other parties if needed.
I have be accompanied in making an informed financial choice on whether products and services are right for me, and be comfortable with my repayment plan.
I have the rights to complain and give feedback and a solution should be found if Amret's services have not meet my expectations.
If you feel mistreated, unfair, something is not right, or in case you got abused by our staff, don't hesitate to make complaint to these channels:
085
089
023
093
999 033
999 111
Amret Branch
Website: www.amret.com.kh
Email: [email protected]
FB: Amret MFI
If you're unhappy with the initial resolution, you can submit complaint to
Association of Bank in Cambodia and Cambodia Microfinance Association CMA/NBC: 015 365 222
We try to resolve the complaint within 2 business days. Complex complaints (escalated or other channel)may take up to 30 days depending on severity. We'll keep you updated.