Introduction:

To provide level 2 of application operation and support of CBS T24, report extraction, new package deployments, issue resolving, monitoring all application related to business operations, and support to Level 1 (Service Desk).

Responsibilities:

• Monitor T24 operational service performance;
• Implement and report on T24 service operations, processes and procedures, and perform problem or incident escalation management;
• Coordinate with Applications Development and Support Units on release management and code/application promotion ensuring accurate and timely deployment;
• Log small issue fix-it tickets on Temenos, get procedure and test, and present proof-of-concept to IT Manager/Head before deploying to production;
• Maintain databases and systems at the correct version level for product features and resolve or escalate issues for resolution;
• Verify backup data and update daily reports;
• Update and write new guidelines, procedures and checklist reports to improve quality of work.

Requirements

• 1-3 years in IT operations/support or similar;
• Working knowledge of Unix commands;
• Windows and advanced Excel skills;
• Technical support background;

Demonstrated experience in T24 or other core banking system;

• Good written and verbal communication both Khmer and English.

Apply for this job:

For more information, please contact our recruitment team:

• Tel: +855 (0) 12 632 150 / +855 (0) 12 992 132 / +855 (0) 92 333 020/ +855 (0) 70 70 01 23
• Email: [email protected]