Evaluate Amret branches over the implementation on customer services quality for both front and back office services for future improvement ;
Conduct training for both frontline and back office staff about customer service policy and procedures to ensure they have enough accurate information to perform high standard of customer service;
Provide on-spot feedback/coaching to Officer, Customer Service on the Customer Service Experience;
Participate in the developing and updating policies and procedures for customer service to achieve high standard of customer service offered to customers;
Participate in developing tools for gathering the information of customer feedback and complains as well as other marketing intelligences for future improvement on customer services;
Participate in developing and updating the mechanism for branch evaluation on customer service to support business strategy;
Follow up with all branches to ensure that all implementation of customer services policies and procedures are followed and complied;
